Archive for May 2019

Maximize your Profits Work Smarter, not Harder with Legal Process Outsourcing Did your parents or teachers always tell you that working hard will always achieve your goals? At what point did you realise that this is simplistic and doesn’t always work? Efficiency, productivity and tenaciousness are possibly more important to business than hard work. Desire…

Internalizing all of your company’s processes doesn’t always pay off. While you know your own company and its needs intimately, specialised marketing teams include niche employees with varying expertise and have a much wider range of capabilities than non-specializing companies. In many cases they can perform more efficient work for a lower overall cost. So…

We’ve been discussing social media in relation to employees and employers and coming out of the now tedious mess that is the Israel Folau case. You can look at our article from SBA Legal Solutions While we may all look on at the case with our popcorn in hand, SBA recommends that all organisations assess…

AI in Cell Centres Last week we looked at the personalization of IT in the form of call center technology; with specific reference to new AI technology. This article from the International Call Center magazine These include data capture, customer need prediction, improving self-service and performance monitoring. Is your company looking at call center setup…

One for the Big end of Town In the last couple of weeks we gave an overview of what you need to consider before contracting an outsourcing company, and then working happily together! For a more comprehensive view, If you’re ready to start or increase your legal process outsourcing, give SBA Legal a call. We…

The call center is a pillar of the customer service management sector, ensuring the specific needs of customers concerning products and services are met effectively and quickly. Traditionally, most business use telephones as a connection tool with customers. These services are offered in call centre solutions, which include inbound, outbound, virtual, and blended. The advent…

Last week we looked at what you need to consider before choosing an outsourcing partner. In order to have a smooth working relationship with your new provider, you will need to prepare and make sure that all parties clearly understand their responsibilities and goals. So, you will need to: Let your provider know your expectations…