SBA’s outsourced IT support for SMEs is based on the premise that SME’s are faced with multiple issues when trying to mitigate IT support needs.
These constraints include:
Budget constraints
Whilst the cost of a cyber security is often business ending, the cost of implementing cyber security is not cheap for most SMEs. Budget constraints are often a key reason for cyber security gaps for SMEs.
Human Resource Constraints
In-house IT resources are often something that most SMEs cannot afford and do not deploy. This is also a core cause of increased cyber risks
Knowledge Constraints
Cyber security awareness is also a challenge for many SMEs. Knowledge about types of cyber risks and knowledge about detecting cyber risks at a user level also presents challenges for SMEs
SBA outsourced IT support solutions seeks to mitigate some of the budget, human resource and knowledge constraints that SME’s face.
Budget Constraints
In order to mitigate cyber security risks with budget constraints – team SBA looks at what can be implemented on a constrained budget. These would include but not be limited to :
- Switching on 2FA on all programs and applications used that have 2FA by default
- Provisioning 2FA on programs that currently does not have default 2FA
- Control the application environment for users – which users need what applications and who does not need which one
- Deploy regular weekly audits to ensure all patches, browsers and more are kept updated and enable regular monitoring of end users to keep abreast of any evolving cyber risks
Human Resource Constraints
With Human resource constraints that constrains cyber security measures and optimal use of softwares for SMEs, SBA’s IT support solutions bring the best of both worlds in deploying a dedicated team at a price point that is affordable for SMEs. We learn about your business, about your operations and what cyber risks the operations can bring. This all takes into account that SMEs do not always have a dedicated IT support or cyber security resource in-house.
Knowledge Constraints
In cyber security, the weakest link is the human link, we humans are inclined to click on links without checking, open an email attachment without verifying properly who send it and more.
These fallible humans are present in all SMEs – they are your best assets, your best team members. Cyber security education and awareness is a key part of SBA’s cyber security offerings to overcome knowledge constraints in SMEs. Increasing awareness and being cyber aware is a key part of SBA’s service offering for SMEs to overcome knowledge constraints.
Why choose SBA for IT support solutions?
SBA’s IT support solutions are based on the premise that resource constraints are real in SMEs and no matter how good a solution is if it is does fit budget it does not deliver value for SMEs.
SBA’s IT support solutions aim to harden the cyber security posture of SMEs. SBA’s support solution recognises that gradual hardening of the cyber security infrastructure provides SME’s the best opportunity to reduce the risks of getting hit by a cyber attack.
Cyber security risks are ever evolving and increasing –gradual hardening of cyber security infrastructure provides a framework for SME’s to enhance their cyber security framework within budget constraints. This process is gradual and takes into account an incremental approach is better than a big one sweep and then nothing at all.
Cost of cyber security insurance is also skyrocketing with every passing year and having a hardening approach to cyber security enables SMEs to look more realistically at getting cyber insurance with less exclusions.
SBA’s IT support solutions looks at IT support laterally, beyond troubleshooting issues and maintaining machines and the network, SBA strives to improve processes through process automation initiatives, look at the software use and suggest new softwares aimed at improving business processes.
Contact us today to discuss your SME’ IT support requirements.
Contact Us
Get in touch to explore how SBA’s outsourcing solutions can complement your in-house team and expand your client service delivery options through flexible resourcing.
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+61 3 9863 8122
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Level 1/1 Queens Rd, Melbourne VIC 3004
