Your firm’s cost savings aren’t even the best reason to outsource. SBA’s Legal Process Outsourcing (LPO) solutions deliver so much more. At SBA our LPO solutions deliver:
- Enhanced productivity and efficiency that’s as dynamic as your volumes. We get that volume is always changing, we change with you!
- Improved staff engagement and fulfilment - we take care of the process work, your people can focus on what they’re passionate about.
- Flexibility that will enable better client satisfaction and better serviceability. Our teams can offer round the clock support for all kinds of tasks, giving you the nimble edge over your competitors.
SBA LPO solutions provide both fee-earning and paralegal support across all practice areas.
Our clients range from large practices with multi-state footprint through to sole practitioners based in metro and regional areas. Legal services are carried out by both lawyers and paralegals in Australia and India who work for law firms Australia-wide and in New Zealand.
Our Legal Team works within in all major practice management systems:
SBA’s LPO solutions equip law firms with a competitive advantage in a rapidly evolving legal services market.
A Snapshot of our LPO Services
Our Process How does it work?
Here's what you can expect when you engage the SBA team.
STEP 1 Meeting
Exploratory meeting with SBA management to discuss firm requirements and identify areas of practice for support
STEP 2 Dedicated Job e-mail
Our IT team will then create a dedicated email for your team to assign work and communicate directly with the relevant SBA team members.
STEP 3 Induction
We organise an induction session with yourself and your team to familiarise SBA with your workflow processes. This is done over Zoom/Go To Meeting.
STEP 4 Start Assigning Work
Individual firm members can now use the job e-mail to assign jobs around the clock. Our team completes the work in your practice management system or outside of it and liaise with your staff directly to address any queries.
STEP 5 Work Is Returned To In-house Team
Work is completed by SBA away team and relevant in-house team members are notified.
We are constantly reviewing our internal processes to help maximise process efficiency on work assigned.
Get in touch to explore how SBA’s outsourcing solutions can complement your in-house team and expand your client service delivery options through flexible resourcing.