The new frontier in customer service May 13, 2019
AI in Cell Centres
Last week we looked at the personalization of IT in the form of call centre technology; with specific reference to new AI technology.
This article from the International Call Center magazine
These include data capture, customer need prediction, improving self-service and performance monitoring.
Is your company looking at call center setup or improvement? SBA Business has teams with specific and unique call-center expertise. Call us today for expert advise.