Posts by SBA

One for the Big end of Town In the last couple of weeks we gave an overview of what you need to consider before contracting an outsourcing company, and then working happily together! For a more comprehensive view, If you’re ready to start or increase your legal process outsourcing, give SBA Legal a call. We…

The call center is a pillar of the customer service management sector, ensuring the specific needs of customers concerning products and services are met effectively and quickly. Traditionally, most business use telephones as a connection tool with customers. These services are offered in call centre solutions, which include inbound, outbound, virtual, and blended. The advent…

Last week we looked at what you need to consider before choosing an outsourcing partner. In order to have a smooth working relationship with your new provider, you will need to prepare and make sure that all parties clearly understand their responsibilities and goals. So, you will need to: Let your provider know your expectations…

Last week we were somewhat preachy about cybersecurity. We are ok with that! Your business, big or small, may not have yet (!) experienced any major setbacks from a cyber attack. However you might like to read While this is a US-centric article, don’t think that Australian business are more immune; only last month Toyota…

According to the Cyber resilience is your company’s ability to deliver outcomes despite an adverse cyber event. The need for any business to manage and mitigate its digital data in case of a potential threat is exceptionally important. Proper preparedness must be set up against potential data threats such as ransomware, malware attack, application failures,…

Outsourcing is now a permanent feature of business life. Organisations have used outsourcing to make dramatic savings, let go of expensive assets and built capacity to grow exponentially in a way that would not have been possible with only in-house resources. All businesses – no matter how small – can now access providers that allow…

Last week we discussed the two sides of digital monitoring; its opportunities and threats. This keynote speech was given by Gerd Meonhard at NetApp Insight conference in Las Vegas a few months ago. He looks at the possibilities offered by a data-driven future, as well as the dangers. https://www.youtube.com/watch?v=Fy0w1nRvgYU SBA Business can help you find…

Demand for both advisers and paraplanners in increasing as the Hayne Royal Commission starts to push for cultural change. Further, new educational requirements for financial advisers are kicking in during the first half of 2019. Additional compliance and remediation roles have been created as a result of the commission; resulting in a paraplanning skill shortage.…

In 2014, an MIT professor used wristwatch sensors to detect perspiration and monitor pulse rate The top performers, including one trader who made more than $1 million in a few hours, were able to quickly handle and recover from volatility. The traders who didn’t perform as well were not as adaptable in the face of…

https://www.youtube.com/watch?v=tUYP7a-gmWg In the last couple of weeks we’ve been looking at how companies are moving from “thinking digital” to “being digital”. We discussed the need for legal companies and departments to continuously adopt emerging digital technologies in order to stay competitive. We also provided details on a few apps that legal firms should consider adopting…