Posts by SBA
Digital Marketing – where content is king
Outsource your marketing Part III Did you know that content is now the key part of the google algorithm? If your websites sits there, static and unmoving, for month, the google algorithm will start to skip over it in search of more interesting and newer content for that search term. So if you have an…
Read MoreWhy Business Intelligence is important for your legal department
Business intelligence is a technology-driven process used to analyze and present useful information that assists businesses in making informed business decisions. It comprises different practices, application, tools and technologies which are used by an organization to collect, prepare for analysis, and present raw data to form actionable and insightful business information. Business intelligence consists of…
Read MoreOutsource your Marketing part II
Last week we looked at when you might need to outsource some or all of your marketing. This time, we look at why. What are the actual benefits that such outsourcing can have? Overheads It’s expensive to have an in-house marketing team. From HR and recruitment, to training and benefits, it is a long, tedious…
Read MoreWork Smarter not Harder
Maximize your Profits Work Smarter, not Harder with Legal Process Outsourcing Did your parents or teachers always tell you that working hard will always achieve your goals? At what point did you realise that this is simplistic and doesn’t always work? Efficiency, productivity and tenaciousness are possibly more important to business than hard work. Desire…
Read MoreIs it time to outsource your marketing?
Internalizing all of your company’s processes doesn’t always pay off. While you know your own company and its needs intimately, specialised marketing teams include niche employees with varying expertise and have a much wider range of capabilities than non-specializing companies. In many cases they can perform more efficient work for a lower overall cost. So…
Read MoreSocial Media Policies for Employers
We’ve been discussing social media in relation to employees and employers and coming out of the now tedious mess that is the Israel Folau case. You can look at our article from SBA Legal Solutions While we may all look on at the case with our popcorn in hand, SBA recommends that all organisations assess…
Read MoreThe new frontier in customer service
AI in Cell Centres Last week we looked at the personalization of IT in the form of call centre technology; with specific reference to new AI technology. This article from the International Call Center magazine These include data capture, customer need prediction, improving self-service and performance monitoring. Is your company looking at call center setup…
Read MoreOutsourcing Checklist III
One for the Big end of Town In the last couple of weeks we gave an overview of what you need to consider before contracting an outsourcing company, and then working happily together! For a more comprehensive view, If you’re ready to start or increase your legal process outsourcing, give SBA Legal a call. We…
Read MorePersonalized IT: Beyond Call Centers
The call center is a pillar of the customer service management sector, ensuring the specific needs of customers concerning products and services are met effectively and quickly. Traditionally, most business use telephones as a connection tool with customers. These services are offered in call centre solutions, which include inbound, outbound, virtual, and blended. The advent…
Read MoreOutsourcing Checklist II: Working with your Partner
Last week we looked at what you need to consider before choosing an outsourcing partner. In order to have a smooth working relationship with your new provider, you will need to prepare and make sure that all parties clearly understand their responsibilities and goals. So, you will need to: Let your provider know your expectations…
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