Law Firms and Precedents Billable Time and Non Billable Times
💼 Law firm principals: are your fee-earners spending too much time on non-billable tasks like document formatting and aligning to style guides? ⏳ In this ...
The new frontier in customer service
AI in Cell Centres Last week we looked at the personalization of IT in the form of call center technology;...
Outsourcing Checklist III
One for the Big end of Town In the last couple of weeks we gave an overview of what you...
Personalized IT: Beyond Call Centers
The call center is a pillar of the customer service management sector, ensuring the specific needs of customers concerning products...
Outsourcing Checklist II: Working with your Partner
Last week we looked at what you need to consider before choosing an outsourcing partner. In order to have a...
Cybersecurity Statistics to Scare you
Last week we were somewhat preachy about cybersecurity. We are ok with that! Your business, big or small, may not...
Make your Business Cyber Resilient
According to the Cyber resilience is your company’s ability to deliver outcomes despite an adverse cyber event. The need for...
Outsourcing Checklist I: Finding a Provider
Outsourcing is now a permanent feature of business life. Organisations have used outsourcing to make dramatic savings, let go of...
