Many firms view conveyancing as a loss leader or a resource intensive practice area that requires constant oversight to ensure profitability and good client service

Clients of SBA are bucking this trend and optimising outsourcing to improve workflow, volume and staff retention.

There are several reasons for firms to outsource their conveyancing work.

Outsourcing allows for a greater profit margin and the ability to adapt workload to meet client demand (particularly important during peak times).

It can also improve staff satisfaction and retention. Whilst it may seem counter-intuitive, freeing up staff from having to carry out repetitive tasks (such as drafting of documents and completing rote admin tasks) can have many benefits for staff such as the opportunity to work on the aspects of the job which they find more interesting or require a tailored approach.

Indeed, workflow can be organised in a way which focuses staff on maintaining the highest degree of client service (such as answering e-mails and calls in a timely manner) or focusing on more intensive cases which require an expert eye.

Our clients have reported an increase in their client referrals after collaborating with SBA for conveyancing due to both the greater emphasis of care offered to individual clients and the speed in which they can complete client requests and files.

SBA also offers workshops and seminars for your staff to help them understand the benefits our partnerships can offer and our focus to help relieve stress and improve their daily lives.

How We Can Help

At SBA, we offer both onshore & offshore outsourcing or a mix of the two, meaning we can tailor our services to meet the unique needs of your firm. We hold ourselves to the highest standards of quality, and you should too.

Our legal processing services are completed by staff in Australia & India who have experience with the intricacies of local property law processes through working with firms in Australia & New Zealand of all shapes and sizes.

If your Practice is considering outsourcing their conveyancing work or you’re curious about the finer details of how this process can be setup, please don’t hesitate to get in contact with us today:

Brendan Hunt

General Manager

Strategic Business Alliance

LinkedIn

Tags:

Process Outsourcing