FAQS Any questions?

We have offices and teams based in Melbourne and India. Our board members are also based in Melbourne.

Definitely, it’s what we do. All our team members, regardless of their location have the required knowledge and experience to complete their assigned tasks. If you’d prefer to just use team members based in Melbourne, that’s OK!  That’s the flexibility our ‘Three Pillars’ model enables.

Yes, our staff are currently working with professional firms and businesses Australia and New Zealand wide, from sole traders up to national operators, and are experienced in a variety of softwares across various industries including practice management softwares and SME softwares.

We have rigorous security protocols in place to manage IT and physical security risks including additional measures in our India operations such as, restricted internet access and restricted use of portable storage devices, encrypted computers, and much more. We also carry insurance covering our operations in Australia and India.

With teams located in both Melbourne and India, we offer customised deployment models of onshore, offshore and blended services, giving you the best of both worlds!

Primarily via e-mail or over skype, but we’re totally flexible with this! Telephone or video conferences can also easily be organised based on your requirements; speak with us to discuss what you need.

The team in India are all proficient in English. This paired with their strong business acumen and enthusiasm to help, they’re up for your task. They’ll interact daily via email, phone calls and conference calls with you. They’re qualified professionals who can assist with the simplest to very complex assignments.

We’re not here to replace your current staff, just to help grow your business. Outsourcing offers the opportunity to free up your team’s day to day so they can focus on what they’re passionate about. It’s really a win-win!