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For Business Owners Business Process Outsourcing

Giving you the time to focus on your business by creating outsourcing strategies to help you reduce costs and increase work efficiency

We give you the time to focus on your business by creating outsourcing strategies to help you reduce costs and increase work efficiency.

Your business’s cost savings aren’t even the best reason to outsource. SBA’s Business Process Outsourcing (BPO) solutions deliver so much more.

  • Enhanced productivity and efficiency that’s as dynamic as your volumes. We get that volume is always changing, we change with you!
  • Improved staff engagement and fulfilment - we take care of the process work, your people can focus on what they’re passionate about.
  • Flexibility that will enable better client satisfaction and better serviceability. Our teams can offer round the clock support for all kinds of tasks, giving you the nimble edge over your competitors.

We’re there for your business, to save you time, money and to support your people. Whether you’re a sole proprietor, mid-sized or large corporate, we recognise your uniqueness and customise a bespoke solution that works for you.

 

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IT Support

Highly secured IT support to make sure business data are well protected and backed-up

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Administration

Innovative administrative management to accelerate business effectivity and growth

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Marketing

Provide outstanding marketing tactics to generate sales and grow online presence

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Accounting

Effectively meeting your accounting and bookkeeping needs

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Small Businesses and Sole Traders

At SBA, we’re all for small business – the great dream to work at something you’re passionate about, that’s where we come in.

How does your own IT, accounting and digital marketing team sound? Expensive? Not necessarily, we can offer all these services and more, all for much less than you might think.

Imagine outsourcing your tasks that you find time consuming and maybe frustrating; our tailored solution can drive what’s known as a positive opportunity cost. We complete the tasks you don’t want to do, leaving time for the stuff that’s important. Resulting in both less time constraints and a morale boost for you and your team. Sounds like a win-win right?

Medium Sized Businesses

Outsourcing doesn’t have to be done on a corporate scale. In fact, your medium sized business can also benefit greatly! We can help improve your efficiency by freeing up your people so they can focus on the most important part, what you’re passionate about. Giving you better engaged teams and that edge over your competitors. We also get how work volumes fluctuate - using our solutions when needed as opposed to hiring a full-time individual is a massive difference in cost. We offer support with accounting, IT, marketing and admin functions.

We drive significant advantages for you. Speed and efficiencies of your processes are enhanced; you get access to the latest technology including robotic processing and AI. Furthermore, you have the freedom and flexibility to choose how and when you want to work with us. You will also get quick and accurate reporting and save on resources related to staffing and training.

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Large Corporations

SBA has the capability to support your corporation in lots of ways, offering flexibility, improved output of work paired with the competitive advantage and financial gains outsourcing can provide.

Our team is dynamic with both volume and timing. We work directly with your teams, enabling you to be nimble enough to react to an ever-changing market. By outsourcing processes that aren’t core to your business, you and your people can focus on the most important part, what you’re passionate about. Giving you better engaged teams and that edge over your competitors.

Our people know process, it’s what we do. We commit to the highest possible quality and performance to your task, that’s what we get a kick out of. We’re focused and pride ourselves on improving the efficiency and accuracy of your process.

All this bundled with the savings to your business makes it an easy decision. Not only completing the task at a lower cost to you but also improving efficiency in your teams as well as providing access to tech that may have been off your radar. There’s also an opportunity for tax savings, so speak with us today!

Our Process How does it work?

Here's what you can expect when you engage the SBA team.

1

STEP 1 Meeting

Exploratory meeting with SBA management to discuss business requirements and identify potential areas for support.

2

STEP 2 Dedicated Job e-mail

Our IT team will then create a dedicated email for your team to assign work and communicate directly with the relevant SBA teams.

3

STEP 3 Induction

We organise an induction session with yourself and your team to familiarise team SBA with your workflow processes. This is done over Zoom/Go To Meeting.

4

STEP 4 Start Assigning Work

Individual employees can now use the job e-mail to assign jobs around the clock. Our team completes the work in your either remotely inside your system or outside of it and liaise with your staff directly to address any queries.

5

STEP 5 Work Is Returned To In-house Team

Work is completed by SBA away team and relevant in-house team members are notified.

We are constantly reviewing our internal processes to help maximise efficiency on work assigned.

Contact Us

Get in touch to explore how SBA’s outsourcing solutions can complement your in-house team and expand your client service delivery options through flexible resourcing.

Get in touch with us

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