Top 5 Misconceptions About Business Process Outsourcing (BPO) and How to Overcome Them
Misconception 1: BPO Is Only for Large Corporations One of the most pervasive BPO myths is that it's a strategy reserved exclusively for large, multinational ...
Work Smarter not Harder
Maximize your Profits Work Smarter, not Harder with Legal Process Outsourcing Did your parents or teachers always tell you that...
Is it time to outsource your marketing?
Internalizing all of your company’s processes doesn’t always pay off. While you know your own company and its needs intimately,...
Social Media Policies for Employers
We've been discussing social media in relation to employees and employers and coming out of the now tedious mess that...
The new frontier in customer service
AI in Cell Centres Last week we looked at the personalization of IT in the form of call center technology;...
Outsourcing Checklist III
One for the Big end of Town In the last couple of weeks we gave an overview of what you...
Personalized IT: Beyond Call Centers
The call center is a pillar of the customer service management sector, ensuring the specific needs of customers concerning products...
Outsourcing Checklist II: Working with your Partner
Last week we looked at what you need to consider before choosing an outsourcing partner. In order to have a...
